be responsive with qurater service edge
a comprehensive customer service software solution that
manages all your issues discovered from
voice calls, SERVICE CENTER WALK-INS, email, web and social
We will set up the data for you in minutes. All issues related to your brand will be in the form of tickets.
PUBLIC DATA CHANNELS
Automatic tracking and addition for any number of Social platforms, pages across Facebook, Google+, Twitter, YouTube & Instagram and specific web sites relevant to the industry & geography.
Creation and assignment of tickets based on business rules that include by channel, by issue type, by product, by conversation type and by user / team type.
Insights and analytics specific to the industry and benchmarking versus your competition
PRIVATE DATA CHANNELS
Any number of email inboxes can be self managed and configured. IVR widget integration to support Voice calls. Out of the box availability for web chat.
Support for any number of users, teams and hierarchies including ticket assignment by team, by user.
Self managed configuration allowing for management of tickets by team, by user, by industry dimensions, by rep workload, by location
Track your most important customers that are demanding resolution. User profiles are tracked across channels - social, web, voice, walk-ins and email.
Conversation analysis and language processing capability based on industry specific dimensions. We map every issue, conversation to brand, products and issue type and conversation type.
Comprehensive and dynamic discovery of issues with multi-dimensional industry specific classification
Improve rep productivity by providing a quick reference to common customer service issues
Track your customer representative teams productivity, identify top issues driving volume, understand what channels are driving issues and ton of other insights that help you build a responsive organisation.
TICKETING, ANALYSIS AND MANAGEMENT BY
INDUSTRY SPECIFIC DIMENSIONS IS OUR UNIQUENESS
Check out our solution brief document that summarises our offering and details an implementation blueprint.
Detailed product feature list including a summary of uniqueness
"Qurater has been extremely valuable in ensuring my customer service team gets to work as efficiently as possible and in turn making sure we are serving the customer in the fastest manner possible"
ASHISH SARIN, XOLO CUSTOMER SERVICE HEAD
MAKE QURATER SERVICE EDGE YOUR CUSTOMER SERVICE SOLUTION
Issues discovered from SOCIAL (fb, tw, LN, YouTube)
Issues discovered from WEBSITES, BLOGS
Industry ANALYTICS and competitive benchmarking
Up to 5 USERS
Track customer service EMAIL
Custom BUSINESS RULES
Up to 20 USERS
Track VOICE calls and service centre WALK-INS
(one time fee for integration dependant on implementation details)
Up to 100 USERS